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You’ll need to tell us:

Investor ID number

Name and Surname

Phone

E-mail

What the issue is

When the problem arose

How you'd like us to put the matter right

Irrespective of the above, you always have the right to approach the out-of-court dispute resolution authorities concerning any complaint about our service. You also have the right to apply to any competent court if you think we have breached the law.

The detailed process of further actions related to dispute resolution can be found on the official resource of the Republic of Croatia.

We'll look into your complaint and respond to you by email. We will communicate with you in English or Croatian. Irrespective of the above, you always have the right to approach the out-of-court dispute resolution authorities concerning any complaint about our service. You also have the right to apply to any competent court if you think we have breached the law.

Our final response to your complaint, or a letter explaining why the final response has not been completed, will be provided to you within 15 business days after your complaint has been made.

Examination of the complaint by Robocash d.o.o. is free of charge.

Robocash d.o.o (“Robocash”) is a company registered in the Republic of Croatia under registration No. 081224371, with legal address at Petračiceva 4, Zagreb, Croatia, 10110.

Robocash is not regulated under any financial services license. When you invest on Robocash, you buy claim rights for loan receivables and investments in loan receivables are subject to risks. We advise diversifying investments and carefully evaluating the risks.