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Submit a complaint

You’ll need to tell us:

Investor ID number

Name and Surname

Rufnummer

E-Mail-Adresse

What the issue is

When the problem arose

How you'd like us to put the matter right

Irrespective of the above, you always have the right to approach the out-of-court dispute resolution authorities concerning any complaint about our service. You also have the right to apply to any competent court if you think we have breached the law.

The detailed process of further actions related to dispute resolution can be found on the official resource of the Republic of Croatia.

We'll look into your complaint and respond to you by email. We will communicate with you in English or Croatian. Irrespective of the above, you always have the right to approach the out-of-court dispute resolution authorities concerning any complaint about our service. You also have the right to apply to any competent court if you think we have breached the law.

Our final response to your complaint, or a letter explaining why the final response has not been completed, will be provided to you within 15 business days after your complaint has been made.

Examination of the complaint by Robocash d.o.o. is free of charge.

Robocash d.o.o („Robocash“) ist ein in der Republik Kroatien unter der Registrierungsnummer 081224371 registriertes Unternehmen mit Sitz in Petračiceva 4, Zagreb, Croatia, 10110.

Robocash unterliegt keiner Finanzdienstleistungslizenz. Wenn man am Robocash investiert, kauft man Anspruchsrechte für Kreditforderungen und Investitionen in Kreditforderungen unterliegen Risiken. Wir empfehlen, die Anlagen zu diversifizieren und die Risiken sorgfältig abzuwägen.