Crear una cuenta

Por atrás

Submit a complaint

You’ll need to tell us:

Investor ID number

Name and Surname

teléfono

Correo electrónico

What the issue is

When the problem arose

How you'd like us to put the matter right

Irrespective of the above, you always have the right to approach the out-of-court dispute resolution authorities concerning any complaint about our service. You also have the right to apply to any competent court if you think we have breached the law.

The detailed process of further actions related to dispute resolution can be found on the official resource of the Republic of Croatia.

We'll look into your complaint and respond to you by email. We will communicate with you in English or Croatian. Irrespective of the above, you always have the right to approach the out-of-court dispute resolution authorities concerning any complaint about our service. You also have the right to apply to any competent court if you think we have breached the law.

Our final response to your complaint, or a letter explaining why the final response has not been completed, will be provided to you within 15 business days after your complaint has been made.

Examination of the complaint by Robocash d.o.o. is free of charge.

Robocash d.o.o ("Robocash") es una empresa registrada en la República de Croacia con el número de registro 081224371, con domicilio legal en Petračiceva 4, Zagreb, Croatia, 10110.

Robocash no está regulado por ninguna licencia de servicios financieros. Al invertir en Robocash, compras derechos de reclamación de préstamos por cobrar y las inversiones en préstamos por cobrar están sujetas a riesgos. Aconsejamos diversificar inversiones y evaluar cuidadosamente los riesgos.