Frequently asked questions

Who can become an investor on Robocash

Any person age of 18, who has a bank account in one of the European Union countries, can become an investor on Robocash. To do this, you need to sign up to the service and verify your identity.

Citizens of which countries can invest money to Robocash?

At the moment we are working only with EU countries, such as: Austria, Belgium, Bulgaria, Great Britain, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden and Estonia. We do our best to start working with non EU-countries. All potential investors will be informed when such an opportunity becomes possible.

Can a company be an investor?

Working with legal entities has been launched since April 2017.
The following documents will be required for the registration:

• Certificate of incorporation
• A credential of representative
• Identity document of the representative.

How to become an investor on Robocash?

To start investing and earning income with Robocash, you need to fill in a simple registration form on our website. Once your identity is checked, add the amount you wish to invest to your account, but remember, that the minimum amount is 10 euro. Then create a portfolio with preferable parameters. That's it.

What is the minimum amount to be invested?

The minimum amount to be invested is 10 euros.

What is the maximum amount to be invested?

The maximum amount to be invested is 10 000 euros per year.

How do options “balance”, “payout” and “reinvest” work?

“Balance” serves to withdraw money from the portfolio balance to the investor balance.
“Payout” is the automatic withdrawal of money (invested money+interests) straight to your bank account when you have no less than 50 EUR on the portfolio balance.
“Reinvest” allows you to reinvest money automatically in order to keep it always at work and earn more.

How can I deposit money into my account?

You can pay in by transferring funds into Robocash from your bank account.
You can do it through your online bank, in bank branches or through terminals that support the function of sending cash to the account.

Does Robocash take a fee for its service?

Robocash does not charge investors with any extra payments. Unlike the other companies, which charge a commission for providing the service and the maintenance of the account, we cover these expenses by ourselves. The investor does not incur any expenses. Registration and opening of account are free.
Attention! You can get acquainted to the Price list, which is available here.

How to choose a loan to invest in?

Investments on our platform are carried out only automatically. When you create a portfolio, you choose desirable parameters by which the loan will be selected (time, country) and you will see all available loans according to your parametres. The system chooses the most profitable loans for the investor.

Are there any special offers and terms for regular customers?

Terms are defined for each investor individually. Of course, we offer more attractive conditions for permanent users.

What happens to my investments after activation of the account?

Once you have registered on the site, in Robocash system, your account will be tied to two different balances - personal and investment. You can refill your personal balance and invest all the funds or part of them in capital investments, in other words to purchase loans. Until the funds are not spent, they are on your personal balance and they don’t carry interest. Then, when you make an investment, all funds, or part of them (at investor’s option) are transferred to the investment account and begin to produce profit.

How often can I recharge my personal balance?

You can recharge your balance as often as you need. There are no limitations.

I can’t sign in, what should I do?

In this case, check the login (your email address) and password, that you have entered, once again. If you’re still unable to enter, use the password reset function. A link will be sent to the specified e-mail address to reset your password. After clicking on it you will be able to set a new password and enter your personal cabinet.

My personal information (name, phone, email) is changed, what should I do?

To change the personal information entered during registration, you will have to contact technical support. For this purpose, you can make a phone call +371 (67) 88-15-14 or write an e-mail on support@robo.cash.
Attention! The request must come from the phone number or email address that you had provided upon registration. In addition, to protect your personal information, you should be ready to answer questions about the history of your investments. It will verify your identity and will help to avoid fraud.

Some information isn’t displayed in the personal cabinet, what should I do?

If the interface of the site is displayed incorrectly, try to log out and enter again in 5 minutes. If this does not work, try using another browser.
If current balance or a list of purchased loans are displayed incorrectly, check the operations in the transaction list or register of purchased loans. All calculations are performed automatically, so the risk of error is very low.

How to remove my personal cabinet and data from the site?

In order to remove your profile from the site, you must fill in an application form and send its scan to e-mail of our technical support support@robo.cash. The request will be processed within 3 working days.
In this case the money stored on your balance will be transferred to the last-used bank account. All active portfolios will include automatic withdrawal to your balance. Please notice that all the paybacks will be done within a period under the contract and not at the time of blocking your personal account.

How can I immediately contact the customer service?

You can write to our mail support@robo.cash or call the hotline +371 (67) 88-15-14 . Technical support is available from 8 AM to 5 PM, GMT +01

What does the investor's income include?

The investor's income includes percentage earnings. Every borrower makes payments to repay the loan, in accordance with the signed loan agreement. The interest of investor purchased the loan, is transferred to the investment account after the borrower repaid its debt. For example, the investor acquires a loan in the amount of 70 euros and gets back 70 euros plus interest to the balance.

In what currency does the investor receive income?

Investor purchases loans in euros, regardless of the currency the borrower took it and receives payments also in euros.

Is the investor’s income taxed?

Robocash platform doesn’t withhold any taxes from an investor. However, subsequently the investor’s income will be subjected to tax in accordance with the legislation of the investor's country.

What are the advantages of this method of investing?

The main advantages are guaranteed income and high amount of commission. Percentage figure of income is significantly higher than traditional bank deposits of other peer-to-peer platforms. Robocash guarantees payment of income and takes all kinds of risks. In fact, it is highly profitable analogue of a bank deposit with a deposit return guarantee.

How and during what time is payment disbursed?

If the borrower repays the loan on time, the disbursal takes place on the day of repayment of the principal amount by the borrower;
If the borrower does not repay the loan, the payment takes place on the date of buyout of receivables by Robocash. In case of non-compliance by the borrower, Robocash platform buys out the receivables from the investor on the 31st day of delay payment without further authorization from the investor.
Payment is disbursed by transferring funds to the Investor’s virtual balance from which he can transfer them to his bank account.

Is it possible to receive income directly into my bank account?

The site allows to customize the work, so that the revenues are automatically redirected from the virtual investment account to the bank account of the client.
For better cash management investor can specify multiple bank accounts at the platform and choose the account, where he (or she) wants to send money during the funds withdrawal.

Is there any fee charged when investor withdraws funds into the bank account?

Robocash site doesn’t impose any separate fee. It’s better to specify if there are any bank charges in your bank where you have an account.

Where can I see the current state of my investments?

The current account value, purchased loans and other information would be seen in the account after signing in.

What happens if the loan is repaid earlier? Do I lose my interest?

The investor makes a profit on the days when the borrower actually uses the loan. Investor’s income payment date is the date of the loan repayment. In other words, if the loan was issued for one month, and repaid in one week, investors and creditors will receive the interest only for a week.

What happens if a customer extends the loan? Does my income increase?

The borrower has a possibility to extend a loan for the same period for which it was issued initially. It doesn't matter for an investor because we purchase a loan for 31 day of initial date of repayment. It means, that changing of the repayment date doesn't affect on the fact of a buyback.

I've changed my mind, can I cancel the investment? At what stage?

In order to stop making new deals you have to disable your investment portfolios. Investor can’t withdraw from a signed treaties. You will have to wait until loan repayment or an automatic liability buyout.

Does the investor have access to information about the borrower?

The investor can see some information about the borrower, namely, the term and the amount of the loan, as well as the country of citizenship of the borrower. The investor doesn’t have access to other information. In accordance with the Law on Personal Data Protection, the lender doesn’t have rights to disclose personal data of its customers to third parties.

Can the investor contact the borrower on his own?

There is no such possibility and there is no such need, as we take all the risks associated with non-return of the loan. The investor will receive their remuneration anyway; the loan repayment process and communication with the debtor - that's our job.

How does the borrower's checking go on during the loan issue? How are the risks assessed?

Checking is based on a plurality of different parameters. For example, we analyze the data of social networks, information on payment of taxes and fines, the data from several credit bureaus. Moreover, the checking of the biggest part of information is done automatically, due to our high-scoring system, so the human factor and the related errors are excluded.

On what terms can borrowers receive loans?

Unsecured loans are issued for a period from 7 to 30 days in the amounts from 14 to 420 euros. Secured loans are issued for a period from 1 to 60 months, in the amount from 353 to 14120 euros.

What regulations govern activities of Robocash?

Activities of Robocash are regulated by regulatory legal acts.

How can I verify the legality and legitimacy of Robocash activity?

Robocash operates under the Licence for consumer finance services, issued by the Consumer Rights Protection Centre (PTAC)

What are the guarantees of buyback?

Investments always involve risk, but we’re providing loans with repayment guarantee and remuneration repayment and envisage the possibility of liability buyout from the investor in case of repayment delay for more than 30 days.
If the borrower delays payment, we will buy the investor's share at the purchase price and will pay all the interest due.

What will happen if Robocash terminates its activity?

Robocash Service operates within a financially stable group of companies. However, we understand your concerns and we will answer your question. If Robocash terminates its activity, investors will be given complete information about antecedent transactions from the site database, and Robocash liquidator or administrator will take all necessary measures to ensure that investment services were transferred to another appropriate controller. Robocash updates relevant site data monthly, according to a contract of safe storage.

What will happen if the creditor terminates its activity?

Using the services of our website, you acquire the receivables towards the borrower on the basis of the assignment agreement. If a lender goes bankrupt or becomes insolvent, this fact does not affect the terms of the assignment agreement.
Under assignment and cooperation agreements concluded between Robocash and the creditor, Robocash platform will act as trustee of the investor and will take control over the receivables.

In what time frame the investor will receive its income in case of delay or failure of the loan repayment?

In this case interest will be charged on a delay period, and on the 31st day of delay Robocash will buy out the receivables. Anyway the investor has a guarantee of complete repayment of investments and an interest.