FAQ. Personal account & support

If you have questions, you will find answers to some of them in this section. The answers have been provided by our managers with extensive experience in the market and great expertise in the area. We hope that you will benefit from their advice and comments.
I can’t sign in, what should I do?
In this case, check the login (your email address) and password that you entered once again. If you’re still unable to enter, use the password reset function. The link will be sent to the specified e-mail address to reset your password. After clicking on it you will be able to set a new password and enter your personal account.
Some information isn’t displayed in my profile, what should I do?
If the website interface is displayed incorrectly, try to log out and log in again in 5 minutes. If this does not help, try using another browser.
If current balance or a list of purchased loans are displayed incorrectly, check the operations in the transaction list or register of purchased loans. All calculations are performed automatically, so the risk of error is very low.
How can I immediately contact the customer service?
You can write to our mail support@robo.cash or call the hotline + 385 1344-58-18.
How can I delete my account and personal data from the website?
In order to remove your profile from the site, you should fill in an application form and send its scan to the e-mail of our technical support support@robo.cash. The request will be executed within 3 working days.
In this case the money stored on your balance will be transferred to the last-used bank account. All active portfolios will include automatic withdrawal to your balance. Please notice that all the paybacks will be done within a period under the contract and not at the time of blocking your personal account.
My personal information (name, phone, email) is changed, what should I do?
Contact the support team to change the personal information entered at the registration. For this purpose, you can call + 385 1344-58-18 or write an e-mail to support@robo.cash.
Attention! The request must come from the phone number or email address that you provided upon registration. In addition, to protect your personal information, be ready to answer questions about the history of your investments. It will help to verify your identity and avoid fraud.