Help & Support

Help & Support / After I start / My account / 2-Factor Authentication

What if I lose access to my authentication device?

When you set up the 2FA, we provide you with a long code for emergency recoveries. If you have saved this code, enter it in a dedicated field, and you will be able to access the account.

If you don’t have this code, when losing access to your authentication device or authentication app you should contact us via [email protected] from your officially registered email address so that we can reset the 2FA process for you.

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Robocash d.o.o (“Robocash”) is a company registered in the Republic of Croatia under registration No. 081224371, with legal address at Petračićeva 4, Zagreb, Croatia, 10110.

Robocash is not regulated under any financial services license. When you invest on Robocash, you buy claim rights for loan receivables and investments in loan receivables are subject to risks. We advise diversifying investments and carefully evaluating the risks.